Refund policy
Tailored In White services are custom, time-reserved, and performed specifically for each client. For that reason, we maintain a limited cancellation window and a strict final-sale policy once services are underway.
Please review the following carefully.
24-Hour Cancellation Window
Clients may request a cancellation or refund within 24 hours of the original purchase or booking, provided that:
No services have begun
No additional fittings beyond consultations, production work, or preservation processing have started
No materials or labor have been allocated
Requests must be submitted in writing (Text, email, or booking platform message) and must include the client’s full name.
After the 24-hours after purchase, all sales are final.
All Sales Final After 24 Hours
Once the 24-hour cancellation period has expired:
All services, deposits, and payments become non-refundable
No cancellations, exchanges, or credits will be issued
Missed appointments or late cancellations are non-refundable
This applies to, but is not limited to:
Alterations
Consultations
Preservation services
Day-of services
Accessories and service add-ons
Because our work is customized and scheduled in advance, time and labor cannot be reallocated once reserved.
Choosing to Complete Services Elsewhere
If, for any reason, you choose to have alterations or adjustments completed by another provider after booking or beginning services with Tailored In White:
Tailored In White is not responsible for outside costs, results, or outcomes
Previously paid fees remain non-refundable
We do not reimburse work performed by third parties
Service Satisfaction
If you have concerns about workmanship or fit, we encourage you to notify us promptly so we may attempt reasonable adjustments within the scope of your original services.
Refunds are not issued based on preference changes, timeline changes, or decisions to discontinue services after the 24-hour window.
Federal Cooling-Off Rule (Off-Site Sales Only)
If a purchase is made outside of Tailored In White’s permanent business location (such as at a pop-up, bridal show, or off-site event), federal law may provide a separate three-day right to cancel.
When applicable, Tailored In White will provide written notice and cancellation instructions as required by federal regulation.
This rule does not apply to purchases made in-store, online, or through our standard booking channels.
State Compliance
Tailored In White operates in Texas, Colorado, Arizona (Phoenix), and Oregon. Each state permits service businesses to establish their own refund policies when clearly disclosed.
This policy is designed to comply with applicable consumer protection laws in each jurisdiction. If any state or local regulation requires additional rights beyond this policy, Tailored In White will honor those legal requirements.
Disclosure & Client Acknowledgment
By booking or purchasing services with Tailored In White, you acknowledge that:
This Refund & Cancellation Policy has been clearly disclosed prior to payment
You understand that services are time-reserved and customized
You agree to the 24-hour cancellation window and final-sale terms
How to Submit a Cancellation Request (Within 24 Hours Only)
Requests must be submitted in writing:
- Text or SMS Message
- Booking platform
- Phone
Please include your full name, purchase date, and order or appointment number.